Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)

Revocation instruction and sample revocation form for goods

Right of withdrawal

You have the right to cancel this contract within 14 days without giving reasons. The revocation period is 14 days from the date,

– at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery

– at which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, if you have ordered several goods under a single order and these are delivered separately;

To exercise your right of revocation, you must contact us (Beyond GmbH, Vogelsanger Weg 80, 40470 Düsseldorf, Phone.:‎+49 211 58317850, E-Mail adress: contact@tough-design.com) inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than 14 days from the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case within 14 days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the 14-day period.

We bear the costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

Grounds for exclusion or extinction

The right of withdrawal does not apply to contracts

– for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
– for the supply of alcoholic beverages, the price of which was agreed when the contract was concluded but which can be supplied at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no influence

– for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts The right of withdrawal expires prematurely for contracts

– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; – for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back)

– To Beyond GmbH, Vogelsanger Weg 80, 40470 Düsseldorf/Germany, E-Mail adress: contact@tough-design.com :

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification) – Date

(*) Delete as applicable.

Cancellation policy and sample cancellation form for services

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract.

To exercise your right of revocation, you must contact us (Beyond GmbH, Vogelsanger Weg 80, 40470 Düsseldorf/Germany, Phone:‎+49 211 58317850, E-Mail adress: contact@tough-design.com) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

If you have requested that the services be commenced during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation in respect of this Agreement compared to the total scope of the services provided for in the Agreement.

Grounds for exclusion or extinction

The right of withdrawal does not apply to contracts for the provision of services relating to leisure activities if the contract provides for a specific date or period of time for the provision.

In the case of a contract for the provision of services, the right of withdrawal shall expire when the trader has fully performed the service and has not commenced performance of the service until the consumer has given his express consent and, at the same time, has confirmed his knowledge that he will lose his right of withdrawal if the trader fully performs the contract.

Sample revocation form

(If you want to revoke the contract, please fill out this form and send it back)

– To Beyond GmbH, Vogelsanger Weg 80, 40470 Düsseldorf/Germany, E-Mail adress: contact@tough-design.com:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification) – Date

(*) Delete as applicable.